Coastal Retreats Streaming - Your Exclusive Library

Coastal Retreats Management ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our site and our vacation rental and property management services, including property marketing and advertising, guest screening and booking, maintenance and repairs, cleaning and housekeeping, revenue management, customer service, and legal compliance.

Information We Collect

We collect information from you when you interact with our site and use our services. This information may include:

Personal Information: This includes your name, postal address, email address, phone number, date of birth, and other information that can be used to identify you. This information is collected when you create an account, book a property, subscribe to our newsletter, contact us, or otherwise interact with us.
Payment Information: When you book a property or pay for our services, we collect payment information, such as your credit card details or bank account information. This information is processed securely by our payment processors. We do not directly store your credit card details on our servers.
Property Information: If you are a property owner, we collect information about your property, including its location, description, amenities, photos, and rental rates.
Guest Information: If you are a guest, we collect information about your travel plans, including your arrival and departure dates, number of guests, and any special requests.
Device and Usage Information: We automatically collect certain information about your device and how you use our site, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.

How We Use Your Information

We use your information for the following purposes:

To Provide and Improve Our Services: We use your information to provide you with our vacation rental and property management services, including property marketing and advertising, guest screening and booking, maintenance and repairs, cleaning and housekeeping, revenue management, customer service, and legal compliance. We also use your information to improve our services and develop new features.
To Communicate with You: We use your information to communicate with you about your bookings, account, and our services. We may also send you marketing emails about new properties, special offers, or other information that we think may be of interest to you. You can opt-out of receiving marketing emails at any time.
To Process Payments: We use your payment information to process your bookings and payments for our services.
To Personalize Your Experience: We use your information to personalize your experience on our site and to show you properties and services that are relevant to your interests.
To Ensure Security: We use your information to protect our site and services from fraud, abuse, and other security threats.
To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.

How We Share Your Information

We may share your information with the following categories of recipients:

Service Providers: We share your information with third-party service providers who help us provide our services, such as payment processors, marketing platforms, and customer support providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Property Owners: If you are a guest, we share your information with the property owner of the property you are booking. This information is necessary for the property owner to prepare for your arrival and provide you with a comfortable stay.
Legal Authorities: We may disclose your information to legal authorities if we are required to do so by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event that we sell or transfer all or a portion of our business assets, your information may be transferred to the buyer or transferee.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Using encryption to protect your payment information and other sensitive data
Implementing firewalls and intrusion detection systems
Restricting access to your information to authorized personnel

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your information for as long as necessary to provide you with our services and for other legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements.

Your Rights

You have the following rights with respect to your personal information:

Access: You have the right to access your personal information that we hold.
Correction: You have the right to have your personal information corrected if it is inaccurate or incomplete.
Erasure: You have the right to have your personal information erased in certain circumstances.
Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Objection: You have the right to object to the processing of your personal information in certain circumstances.

To exercise these rights, please contact us at:

Coastal Retreats Management 45 Ocean View Drive, Suite 200 Miami, Florida, 33139 US

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at the address listed above.